Returns & Exchanges

At Simply Nam, we strive to ensure you are completely satisfied with your beauty purchases. Due to the hygiene-sensitive nature of cosmetic products, we accept returns or exchanges only for items that are received in a damaged or defective condition within 48 hours of delivery.

Return Process

• 1.
  Initiate Request

  Contact our customer support team via email or WhatsApp within 48 hours of receiving your order, providing your order number and clear photos of the damaged product.

• 2.
  Quality Inspection

  Our quality control team will review your request and the provided images to verify the defect or damage against our shipping standards.

• 3.
  Reverse Pickup

  Once approved, we will schedule a reverse pickup from your address; please ensure the item is packed in its original packaging with all tags and invoices intact.

• 4.
  Resolution

  Upon receiving and inspecting the returned item at our warehouse, we will issue a replacement or a full refund to your original payment method within 7-10 business days.