Frequently Asked Questions
Everything you need to know about your Simply Nam experience.
What is the estimated delivery time for my order?
Orders are typically processed within 24-48 hours. Domestic shipping within India usually takes 3-5 business days, while international shipping may take 7-12 business days depending on your location.
Are Simply Nam products vegan and cruelty-free?
Yes, all Simply Nam products are 100% vegan and cruelty-free. We are committed to ethical beauty standards and do not test on animals at any stage of production.
What is your return and exchange policy?
Due to the personal nature of cosmetic products, we do not accept returns or exchanges unless the product arrives damaged or is incorrect. Please contact our support team within 48 hours of delivery for assistance.
Which payment methods do you accept?
We accept a wide range of payment options including all major credit and debit cards, UPI, net banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most domestic pin codes.
How can I track my shipment?
Once your order is dispatched, you will receive an email and SMS containing a tracking link and AWB number to monitor your package in real-time.
Are the products safe for sensitive skin?
Our products are formulated with high-quality ingredients designed to be gentle on the skin. However, we always recommend performing a patch test on your inner wrist before full application.